Shipping and Delivery Policy

We provide shipping through third-party courier partners. Delivery times may vary depending on the delivery location and other circumstances. Orders are generally delivered within 3 to 15 days.

Damaged or Defective Products

If you receive a damaged or defective product, please email info@dermaredefined.com with clear photographs of the product and its packaging.

After verification, the product may be collected and returned to the manufacturer for replacement, where applicable. This process may take up to 30 days to complete. Our team will keep you informed of the status of your request.

Return Shipping

If a product needs to be returned, please contact our customer support team at info@dermaredefined.com for instructions before shipping it. Do not send products to an address without prior confirmation.

Where the customer is responsible for return shipping costs, those costs will be communicated in advance. Shipping charges are generally non-refundable, except where otherwise required by applicable law.

Exchange Delivery Times

The time required for an exchanged or replacement product to reach you may vary depending on your location, courier availability, and other logistical circumstances.

Contact Information

Brand: Derma Redefined by Dr. Sampurna
Email: info@dermaredefined.com
Address: A64/G II, Ramprastha Colony, Ghaziabad, Uttar Pradesh – 201011, India.