Refund and Returns Policy
1. Returns
Cosmetic and skincare products once sold cannot be returned, except where products are received damaged, defective, or incorrect, subject to verification and applicable consumer protection laws.
Please check your order upon delivery and contact us promptly if you receive a damaged, defective, or incorrect product.
2. Refunds (If Applicable)
Refunds are generally not applicable to successfully delivered orders, except where required by applicable law or approved under this policy.
If a refund is approved, it will be processed through the original payment method wherever possible. The time taken for the amount to reflect in your account may depend on your bank or payment provider.
3. Late or Missing Refunds
If you have not received your approved refund, please:
- Check your bank account or payment statement.
- Contact your credit card company or payment provider, as processing may take some time.
- Contact your bank for further clarification.
If you have completed these steps and still have not received your refund, please contact us at info@dermaredefined.com.
4. Sale Items
Products purchased at a discounted or sale price are generally not eligible for refunds, except where required by applicable law or approved under this policy.
5. Exchanges and Replacements
We offer replacements for products verified to be damaged, defective, or incorrectly delivered.
To request a replacement, email info@dermaredefined.com with your order details and clear photographs of the product and its packaging.
If a return is required, please send the product to the address provided by our customer support team. Please do not ship products back without prior confirmation.
Approved replacements will be processed after the returned product has been received and inspected.
6. Shipping and Delivery
We ship orders through third-party courier partners. Delivery generally takes approximately 3 to 15 days, depending on the delivery location, courier operations, and other circumstances.
Delivery timelines are estimates and may vary due to unforeseen delays.
7. Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please email info@dermaredefined.com with photographs of the product, packaging, and relevant order details.
After verification, the product may be collected and returned to the manufacturer for replacement, where applicable. This process may take up to 30 days, depending on inspection, collection, and manufacturer processing.
Our team will communicate the next steps once your request has been reviewed.
8. Return Shipping Costs
For approved returns, exchanges, or replacements, our customer support team will inform you about the applicable shipping arrangements.
Where return shipping costs are payable by the customer, these costs will be communicated in advance. Shipping charges are generally non-refundable unless otherwise required by applicable law.
9. Contact Us
For questions or assistance regarding refunds, returns, exchanges, or damaged products, please contact us:
Derma Redefined by Dr. Sampurna
Email: info@dermaredefined.com
Address: A64/G II, Ramprastha Colony, Ghaziabad, Uttar Pradesh – 201011, India.